Refund policy

Every Business Blanket is knitted to order for one company. This page explains what that means for returns, and what we do if something is not right.

No returns for a change of mind

Because each blanket is made to your specification, with a company's name and colors knitted into the fabric, we cannot accept returns or give refunds for a change of mind. A blanket knitted for one company cannot be sold to another.

Please check the company name, the spelling and the two colors carefully before you order. We knit exactly what you approve.

Changing or cancelling an order

If you notice a mistake after ordering, email hello@businessblankets.com straight away with your order number. If knitting has not begun, we can change or cancel the order. [To confirm: how long after ordering knitting begins] Once knitting has begun, the order cannot be changed, cancelled or refunded.

Damaged, faulty or wrong

If a blanket arrives damaged or faulty, or we made an error (the wrong name, spelling or colors compared with what you approved), we make it right. Email hello@businessblankets.com as soon as you can with your order number and a photograph of the problem.

We will remake the blanket or refund it in full, whichever you prefer, and we cover the cost of returning the original if we need it back. Please do not send anything back before contacting us.

Refunds

Refunds go to the original payment method within 14 days of our agreeing the refund. Your bank or card provider may take a few more days to show it.

Late or missing parcels

If your order has not arrived a few days after the tracking says it should, email us and we will trace it. If it cannot be found, we remake it or refund you in full. [To confirm: any remedy for delivery after the promised three weeks]

Your rights

Nothing in this policy limits any rights you have under the law of your state.

Contact

Email hello@businessblankets.com or use our contact page.